Ramsey County issued the following announcement on March 17
Ramsey County has enacted new operational plans to continue providing services while protecting the health of residents and staff throughout the duration of the COVID-19 pandemic. The new service models will begin rolling out Monday, March 23 and are designed to minimize person-to person contact between employees and the public based on public health requirements for social distancing.
Summaries of service delivery modifications for all departments are available at ramseycounty.us/coronavirus. Additional detail will be added daily as operations are implemented and continue to develop in the days and weeks ahead.
Drop-off and processing sites
For the limited situations in which it is not possible for a resident to interact with Ramsey County via telephone or online options, three locations in the city of Saint Paul and three suburban Ramsey County locations will serve as secure drop off and processing sites for documents related to all service types. These will be open during the locations’ regular business hours.
Suburban locations
Saint Paul locations The three downtown Saint Paul locations will also accommodate walk-up service inquiries that individuals can access as an option of last resort for any issue involving Ramsey County. These walk-up sites will strictly adhere to all public health guidelines to ensure the safety of residents and staff, and they will most importantly ensure that no resident is left behind in a moment of need.All emergency 24/7 facilities will continue operation with enhanced social distancing requirements.
Public entrances to all other non-emergency facilities will be closed. Signage will be in place at high-traffic locations with information on accessing services.
Customer care center line
Ramsey County will begin expanding staffing and services available through a customer care center (651-266-8500) to serve as a one-stop option for directing and resolving resident inquires via phone, email, social media, community engagement or other means.
Original source can be found here.
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